Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our website or clinic:

• Contact details you provide through our appointment form, such as name, phone number, email address, and age.
• Appointment details such as the service requested, preferred date/time, and any message or symptoms you choose to share.
• Communication records from calls, WhatsApp messages, or emails you send us regarding appointments or queries.
• Technical information such as browser type, device, and pages visited, collected automatically for website performance.

2. How We Use Your Information

We use the information collected to:

• Schedule, confirm, and manage your appointments.
• Respond to your queries via call, WhatsApp, or email.
• Provide relevant information about our services and clinic hours.
• Improve our website and the services we offer.
• Comply with applicable legal and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Health Information

Any symptoms, medical concerns, or health details you share with us — whether through our appointment form, WhatsApp, phone, or in person — are treated as confidential medical information. Such information is used solely for the purpose of providing you appropriate care and is accessed only by authorised clinic staff and treating doctors on a need-to-know basis.

4. Sharing of Information

We do not share your personal or health information with third parties except in the following circumstances:

• With your explicit consent.
• With trusted service providers who help us operate our website or appointment systems, and who are bound to keep your information confidential.
• When required by law, regulation, or a valid legal request from a government or judicial authority.
• To protect the rights, property, or safety of the clinic, our patients, or others, where legally permitted.

5. Cookies & Website Analytics

Our website may use cookies or similar technologies to remember your preferences and understand how visitors use the site, helping us improve navigation and content. You can disable cookies through your browser settings; some website features may not function as intended if you do so.

6. Communication via WhatsApp & Phone

When you contact us via WhatsApp or phone, your number and the content of your messages are used only to respond to your query or manage your appointment. We do not use your WhatsApp number for unsolicited marketing messages.

7. Data Security

We take reasonable administrative and technical measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Ask us what personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your information, subject to any legal or medical record-keeping obligations we must follow.
• Withdraw consent for non-essential communication at any time.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not directed at children, though we do provide pediatric and family healthcare services. Any information about a minor patient submitted through our appointment form or shared with us is provided by, and used with the consent of, a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us: